Return and Cancellation Policies

The Alliance of International Aromatherapists is committed to providing the best service and products possible.

In order to fully understand your rights we encourage you to read this Return and Cancellation Policies notice. The Alliance of International Aromatherapists reserves the right at any time and without notice to change this Policy simply by posting such changes on our Site. Any such change will be effective immediately upon posting, not affecting past policy fulfillments.

 

Return Policy

If you receive a package from us that is damaged, or the items are not what you needed or ordered, please contact us at your earliest convenience so that we may remedy the situation.

We accept returns for books, audio CDs, DVDs, apparel and other items sold in our bookstore. Returns must be made within 30 days of receipt. Refunds or credits are given for the cost of the item if it is returned in good condition. Shipping and handling costs are not refunded or credited unless the shipment was our error. Returns that do not meet the above criteria may be subject to a restocking fee up to 30%.

Please include in the package with the item(s) a written explanation as to the reason of the return (damaged, not what I needed, etc.) and how you want us to reimburse you (refund or credit to your credit card). If you can enclose a copy of the invoice, please do. Please pack the item(s) carefully, so that damage does not occur in the return shipment.

Send returns to:
Alliance of International Aromatherapists
Suite 323
9956 W. Remington Place, Unit A-10
Littleton, CO 80128

 

Shipping

AIA ships via UPS or FedEx Ground in the United States, Priority Mail and regular mail service of United States Postal Service depending on the product and/or volume being shipped. If you require a different shipping method, contact our Customer Service Department. Please allow 4-6 weeks for delivery of international orders. If you need express shipping to an address outside the U.S., please contact our Customer Service Department.

 

Cancellations

For those attending an AIA conference: refund requests must be made in writing and received no later than 45 days prior to the event. Refunds are subject to a 10% Administration Fee. Refund requests received between 45 and 10 days prior to the date of the event will be refunded less $200 and a 10% Administration Fee of the total originally paid. Only Pre- and Post-Conference workshop fees may be refunded after 10 days prior to the event.

Other registration change requests that require credit/debit card processing or other bank fees are subject to a 10% processing fee on the transaction amount with a $5 minimum fee.

 

Contact AIA
If you have any questions about these Policies, the practices of this Site, your dealings with this Site, for corrections/updates, or contacting the Webster regarding issues with this site, you may contact us by one of these means.

  1. Send an email to info@alliance-aromatherapists.org
  2. Send a letter to the following address:
    Alliance of International Aromatherapists
    Suite 323
    9956 W. Remington Place, Unit A-10
    Littleton, CO 80128
  3. Call us at 877-531-6377
  4. Send a fax to 303-979-7135